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Customer satisfaction
Customer satisfaction
fob
2020-07-22T09:09:58+02:00
Customer satisfaction
Quotation preparation: reaction time + intelligibility
not given
good
acceptable
insufficient
Order processing: communication + flexibility
not given
good
acceptable
insufficient
On schedule
not given
good
acceptable
insufficient
Delivery: technical quality + completeness of delivery
not given
good
acceptable
insufficient
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